Retrieve your username


To retrieve your username, the information you enter on the Forgot Username form must be an exact match to the information on your account.

Enter the following information in the Forgot Username form:

  1. First Name – spelled exactly as on your account
  2. Last Name – spelled exactly as on your account
  3. Email Address – must be the primary email address on your account
  4. Date of Birth – must match the date of birth on your account

Click Next.

A message containing your username will be sent to the primary email address on your account.

If you know your password, you should be able to log in to after you retrieve your username. If not, you should be able to use the Forgot Password function to reset your password.

Updated on February 7, 2019

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